This FAQ chapter covers automated solutions for being more efficient in dealing with order data and order fullfillment issues.

Back Office

Q:
We're starting to get a lot of orders, which is great, but we are having troubles keeping up with the processing end of things AFTER the sale is made. Can you help?

A:
There is a very nice, comprehensive third party solution which supports Americart. It will make receipts, packing slips, mailing labels, you name it. Read all about it at the Stone Edge Technologies, Inc. OrderManager overview page. It will pay for itself quickly if you have much volume, and has a 30 day money back guarantee.

Testimonial from an Americart client:

We just can not say enough about Order Manager. The virtual credit card terminal has cut our processing time by 75% and freed up a phone line that was constantly busy with credit card processing. And that is just the beginning. The Purchase Order and Inventory portion of OM has helped us trim our warehouse stock and increased our cash flow. We now know where everything is and how much is on the way. The invoicing is so finely tuned that we now take for granted a task that used to drive us mad. We are truly excited about 2003 and the power we have because of OM. The continuous updates and enhancements to the program are incredible. You guys are always ready to make adjustments and create new things to make our business easier and more efficient. I could go on and on about OM but one thing is certain: there is no way we could have grown this much, this fast, without Order Manager.

Thanks now and in the future,

Jack
Angela's Florist & Christmas Shoppe

We get a lot of feedback like this on Order Manager, which is why it has earned a spot of its own in our FAQ.

Q:
I've got OrderManager, is there anything special I need to do at Americart?

A:
Order Manager depends on having the Americart CSV data fields in certain places. we've got it all figured out though, so all you need to do is to write to us and let us know you want to be switched to being "OrderManager compatible". We'll take care of the rest!

Q:
How long does it take to get an Americart account setup for Order Manager?

A:
If you are using only the standard system checkout forms available in the cart configuration, we can get you switched to Order Manager compliant checkout forms the same day usually. If you are using custom checkout forms already, things can be more complicated, since the special things about your custom forms will have to be migrated into the Order Manager compliant checkout forms.